Frequently Asked Questions

    
1. Can I pay in my own currency instead of in UK Pounds Sterling?

No. We only accept UK£ Sterling but if you're shopping by credit card from outside the UK, your payment will be converted automatically by your credit card company into your local currency. Click here if you wish to check the latest exchange rates.


2. Is it safe for me to give you my credit card details?

Yes. All credit card transactions are handled exclusively by WorldPay through their securely encrypted servers. WorldPay are part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.


3. Is it safe for me to give you my personal details and my email address?

Yes. We do not sell or otherwise disclose customers' personal details or email addresses to any other companies.


4. Can I still buy goods if I don't have a credit card, or by postal mail?

Yes. We also accept cheques, postal orders and International Money Orders but they must be in UK Pounds Sterling. Select your goods in our shop as normal, after the checkout click on Submit Order and you will get an invoice, print out a copy of the invoice and send it with your full payment (made payable to Big Moon Records) to: Big Moon Records, 32 Claygate Lane, Esher, Surrey, KT10 0AQ, UK.


5. How long will my goods take to arrive?

UK orders are sent by Second Class Royal Mail and all other orders by Airmail. We aim to dispatch all items within 14 days of receiving your order (or with payments by cheque, once your cheque has cleared). However, orders are normally dispatched within 48 hours.

6. Who runs this shop?

The Judie Tzuke Shop is run by Big Moon Records, the company set up to release Judie's records.

For any other questions about this site, or Judie Tzuke online merchandising, please email sales@tzuke.com

Please read the Judie Tzuke shop terms and conditions.

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